Privacy Policy

Personal Identification Information

When you register an account with bdv99, we collect the following personal details to verify your identity and comply with responsible gaming obligations:

• Full name and date of birth (to confirm you are 21 years of age or older)
• Email address and phone number
• Residential address, including city and district (e.g. Dhaka, Chittagong, Sylhet, Khulna, Rajshahi)
• Government-issued identification document details (for KYC verification)
• Username and encrypted password for account security

Technical and Usage Data

When you browse or play on bdv99, our systems automatically collect technical data to ensure a smooth, secure experience:

• IP address and approximate geographic location (country and city level only)
• Device type, operating system, and browser version
• Pages visited, session duration, and in-game activity logs
• Deposit and withdrawal transaction records (amounts, timestamps, payment method used)

• Verify your identity during registration and KYC review to comply with responsible gaming obligations
• Process deposits and withdrawals securely via bKash, Nagad, Rocket, Upay, Visa, and Mastercard
• Provide personalised game recommendations and relevant bonus offers based on your activity
• Send account-related notifications such as transaction confirmations, security alerts, and policy updates
• Detect, investigate, and prevent fraud, money laundering, underage gambling, and other prohibited activities
• Improve platform performance, fix technical issues, and analyse usage trends to develop better features

Trusted Service Providers

We work with vetted third-party providers who assist us in operating bdv99 — including payment processors, fraud detection services, and customer support tools. These providers are contractually bound to handle your data securely and only for the specific purpose of delivering their service to bdv99.

Legal and Compliance Obligations

We may be required to disclose your personal information in response to a lawful request by public authorities, including requests to meet national security or law enforcement obligations. We will notify you of any such disclosure where legally permissible.

Business Transfers

In the event that bdv99 undergoes a merger, acquisition, or sale of assets, your personal data may be transferred to the acquiring entity as part of that transaction. We will notify registered users via email before your data becomes subject to a different privacy policy.

Essential Cookies

These cookies are strictly necessary for bdv99 to function. They enable core features like login session management, security checks, and navigation. Essential cookies cannot be disabled without breaking the platform.

Analytics Cookies

Analytics cookies help us understand how players interact with bdv99 — which games are most played, where users come from, and how long sessions last. This anonymised data is used solely to improve the platform and your experience.

Marketing Cookies

With your consent, we may use marketing cookies to show you relevant promotional content and bonus offers within bdv99. You can withdraw your consent for marketing cookies at any time by updating your account communication preferences.

All data in transit between your device and our servers is protected by SSL/TLS encryption. Sensitive account information including passwords is stored using one-way cryptographic hashing and is never accessible in plain text — not even to our own staff. Our servers are hosted in secure data facilities with regular security audits, intrusion detection systems, and strict access controls. We also conduct periodic internal reviews to ensure our privacy and security practices remain current and effective.

Active account data is retained for the lifetime of your account. If you choose to close your bdv99 account, we will delete or anonymise your personal information within a reasonable period, except where we are required to retain it for longer due to legal, regulatory, fraud prevention, or dispute resolution purposes. Transaction records may be kept for up to seven years to comply with financial record-keeping obligations. If you have not logged in for an extended period of time, we may contact you to confirm whether you wish to keep your account active.

• Right of Access — you may request a copy of all personal data we hold about you at any time
• Right to Rectification — if any information we hold about you is incorrect or out of date, you can ask us to correct it
• Right to Erasure — you may request deletion of your personal data, subject to our legal retention obligations
• Right to Restrict Processing — you may ask us to limit how we use your data in certain circumstances
• Right to Object — you may opt out of direct marketing communications at any time

We do not store full payment card numbers, PIN codes, or mobile banking credentials on our servers. All payment transactions are processed via PCI-DSS compliant third-party payment gateways. Transaction references, amounts in BDT, and timestamps are stored in your account history for your records and to fulfil our financial compliance obligations. If you believe a transaction has been processed in error, please contact our support team immediately.

bdv99 is strictlyan adult-only platform. We do not knowingly collect personal data from individuals under the age of 21. All users must confirm they are 21 years of age or older during registration. If we discover that a user has provided false information about their age, we reserve the right to immediately suspend or permanently close their account and withhold any associated funds pending investigation. If you are a parent or guardian and believe a minor has registered on bdv99, please contact our support team immediately so we can take appropriate action.

bdv99 may occasionally display content or references relating to third-party game providers such as Pragmatic Play, Evolution Gaming, Spribe, and Ezugi. Our platform does not link to external websites, but if you independently navigate to any external site, please be aware that bdv99 has no control over the content or privacy practices of those sites. We encourage you to read the privacy policy of any external platform you visit.

bdv99 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data practices, legal requirements, or platform features. When we make material changes, we will notify registered users via email and update the effective date displayed at the top of this page. Your continued use of bdv99 following notification of any changes constitutes your acceptance of the revised policy. We recommend revisiting this page periodically to stay informed about how we protect your information.

If you have any questions, concerns, or requests relating to this Privacy Policy or the way bdv99 handles your personal data, our support team is available to assist you. We aim to respond to all privacy-related enquiries promptly.

Email: [email protected]